“The team is extremely fast and accurate, and we have been consistently happy with the level of service we have received over the years.”

Jenny Abbott, Operations Administration Manager, Royal Society of Chemistry

The Royal Society of Chemistry is a not-for-profit publisher, with 40 peer-reviewed journals and a mission to advance excellence in the chemical sciences.
With fast times to publication a key point of both journals they needed a partner who would provide them with an exceptional combination of speed and accuracy, plus the flexibility in resources to accomplish all tasks on a daily basis, regardless of volume.

Having worked efficiently and effectively on two journals in the first year of collaboration with the Royal Society of Chemistry, the success of our partnership resulted in them placing a third, larger journal with us within less than 12 months.

We complete new and revised submission checks on all three journals, working to strict protocols which include some procedures specific to these journals. We are happy to adapt our processes to suit.

We ensured that the work volumes for RSC were handled faster as well as freeing up their in-house team to focus on a variety of other tasks. This had the added advantage of improving the job satisfaction of their staff, improving individual roles, by reducing some of the more repetitive elements.

All work is carried out by our freelancer team and data is automatically captured by our bespoke timer software which enables quick spot-checks for accuracy and productivity. Each team member is timer tracked for each task. 

For The Royal Society of Chemistry (and all our partners), this data allows us to offer additional training if productivity suggests that an individual spending too long on certain papers. Bottlenecks in processes are also identified and corrected. 

Timing for each journal is tracked annually to ensure that tasks remain productive, and efficiency is improved wherever possible.

Raw data is available subject to anonymisation and clearance by the Royal Society of Chemistry.

Partner feedback

  • Friendly and professional
  • Flexible when needing short term cover
  • Innovative and dependable
  • Training needs are identified
  • Productivity is assessed and bottlenecks identified
  • Efficiency is improved with annual assessments

Enabling growth.

Outsourcing to Editorial Office has helped RSC to handle fast journal growth, without having to increase internal hiring. The internal teams have been freed from administrative tasks and have been able to focus on more interesting aspects of their roles, which the team believes has had a positive impact on staff retention.

With our transparent timing and tracking procedures, as well as our recommendations for work flow and process improvements, we are proud that RSC see us as both “very innovative and very dependable”.

“The recent highlight is the work they are doing on tools to increase the speed of our article checks. This work was done proactively and the results so far have been excellent.”  

– Jenny Abbott, Operations Administration Manager, Journals, Royal Society of ChemistryVisit the Royal Society of Chemistry website